πΈ Velvet Reverie Boutique β Returns & Affiliate Policy
At Velvet Reverie Boutique, we do our best to ensure everything you receive feels just right the moment it arrives. Because of the nature of our products and business model, please review the policies below before placing your order.
ποΈ Affiliate Orders & Commission
Velvet Reverie operates with an affiliate-based structure, meaning commissions are earned on qualifying purchases.
- If an order is returned and refunded, the associated commission will be reversed
- If a customer chooses store credit instead of a refund, the commission remains with the affiliate
π¦ Returns β General Policy
All return requests must be submitted within 3 days of delivery.
If something isnβt quite right, please email us at:
π§ hereforyou@velvetreverie.me
Once your return is approved and received, your refund will be processed.
π³ Prefer store credit instead? Just let us knowβweβre happy to offer it.
π« Non-Refundable Items
Due to hygiene and product integrity, we do not offer refunds for:
- Consumables (including bath products, edibles, or supplements)
- Handmade items
- Undergarments
- Jewelry
π Exchanges
We do not offer direct exchanges.
If you need a different item:
- Submit a return request
- Wait for your refund to process
- Place a new order for the correct item
πΈ Damaged Orders
All damage claims must be submitted within 3 days of delivery.
If your order arrives damaged, weβll begin a loss/damage review and send a replacement once approved.
π· Please include clear photos of:
- The damaged item(s)
- The shipping box (with visible damage)
- All original packaging
β οΈ Do not discard packaging. You may be asked to bring the full package to your local post office for inspection. Failure to do so may void your claim.
π§ Send all damage claims to:
hereforyou@velvetreverie.me
π« Refused Orders
If a package is refused and returned:
- Return shipping costs will be deducted
- A 25% restocking fee will apply
We also reserve the right to charge for any additional shipping fees incurred due to refused or unauthorized returns.
βοΈ Heat & βοΈ Cold Weather Notice
Wax-based items are sensitive to temperature.
By ordering these products, you accept the risk of potential melting or damage during transit.
We do not offer refunds or replacements for weather-related damage.
To reduce risk:
- Ensure someone is available to receive your package
- Allow items to return to room temperature before opening in colder conditions
π Need Help?
Weβre always here if you need us.
π§ hereforyou@velvetreverie.me
Weβll be nearbyβprobably surrounded by velvet, a warm drink, and something quietly glowing. β¨