Refund & Returns Policy

At Velvet Reverie Boutique, we do our best to make sure your order arrives safely, accurately, and ready to be loved. Because we operate as a boutique-style online shop with third-party fulfillment and dropshipping partners, please review the policy below before placing an order.

If something arrives damaged, incorrect, or not quite right, reach out as soon as possible so we can help you sort it out.

📦 Return Window

Return requests must be submitted within 3 days of delivery. Requests made after this window may not be eligible for refund, replacement, or store credit.

To start a return request, email us at:
📧 hereforyou@velvetreverie.me

Please include your order number, the item you are asking about, and a brief explanation of the issue.

🛍️ General Return Policy

Returns must be approved before anything is sent back. Unauthorized returns may not be accepted, refunded, or credited.

If your return is approved, the item must generally be unused, unworn, unwashed, undamaged, and returned with original packaging or tags whenever applicable.

Once an approved return is received and inspected, your refund or store credit will be processed according to the approved resolution.

Prefer store credit instead of a refund? Let us know when you contact us. Store credit may be available depending on the item and situation.

🚫 Non-Refundable Items

Due to hygiene, safety, product integrity, and fulfillment limitations, some items are final sale and cannot be returned or refunded.

• Consumable products, including bath products, edible items, supplements, or similar goods
• Personal care, bath, body, or beauty items once opened or used
• Undergarments, intimate apparel, or similar items
• Jewelry and pierced jewelry items
• Handmade, custom, personalized, or made-to-order items
• Clearance, final sale, or heavily discounted items
• Gift cards or digital products, if offered

If you are unsure whether an item is eligible before ordering, you are welcome to contact us first.

🔁 Exchanges

We do not offer direct exchanges at this time.

If you need a different size, color, or item, the usual process is:

1. Submit a return request within 3 days of delivery.
2. Wait for approval and return instructions.
3. Once eligible, receive a refund or store credit.
4. Place a new order for the item you prefer.

This helps keep inventory, fulfillment, and tracking as clean as possible. WooCommerce likes to be dramatic enough already.

📸 Damaged, Defective, or Incorrect Orders

Damage, defect, or incorrect item claims must be submitted within 3 days of delivery.

If your order arrives damaged, defective, or incorrect, please email us right away with clear photos so we can begin a review with the appropriate fulfillment or shipping partner.

Please include photos of:

• The damaged, defective, or incorrect item
• The shipping box or mailer
• Any visible damage to the outer packaging
• All inner packaging, inserts, or protective materials
• The packing slip or shipping label if available

Please do not discard the item or packaging until the claim is resolved. You may be asked to keep the full package for inspection by the carrier or supplier. Discarding the packaging too early may limit or void the claim.

Send damage or issue claims to:
📧 hereforyou@velvetreverie.me

💳 Refunds

Approved refunds are typically issued back to the original payment method. Processing times may vary depending on your bank, card provider, PayPal, Stripe, or other payment processor.

Shipping charges, route protection fees, gift wrap, handling fees, or similar service charges may be non-refundable unless the issue was caused by our error or the fulfillment partner’s error.

If a refund is approved, it may take several business days for the funds to appear after the refund is submitted.

🎁 Store Credit

In some cases, we may offer store credit as an alternative to a refund. Store credit may be used toward a future purchase from Velvet Reverie Boutique and cannot be exchanged for cash.

Store credit may be especially helpful when an item is not eligible for a traditional exchange but you would still like to shop for something else.

🛍️ Affiliate Orders & Commission

Velvet Reverie Boutique may operate with an affiliate-based structure, meaning affiliates can earn commissions on qualifying purchases.

• If an order is returned and refunded, the associated affiliate commission may be reversed, adjusted, or deducted from future payout totals.
• If a customer chooses store credit instead of a refund, the affiliate commission may remain with the affiliate when appropriate.
• If an order is canceled, charged back, fraudulent, unpaid, or otherwise invalid, the associated commission may be voided or reversed.

Affiliate commission handling is managed according to our affiliate program settings and payout rules. This section is included so customers and affiliates understand how returns may affect commission credit.

🚫 Refused, Undeliverable, or Unauthorized Returns

If a package is refused, returned due to an incorrect address, left unclaimed, or sent back without authorization, the order may be subject to deductions.

• Original shipping costs may be non-refundable.
• Return shipping costs may be deducted from any refund or credit.
• A 25% restocking fee may apply.
• Additional carrier, supplier, or handling fees may also be deducted when applicable.

Please make sure your shipping address is correct before placing your order and contact us quickly if you notice an issue.

☀️ Heat & Cold Weather Notice

Some products, including wax-based items, bath/body products, oils, or similar temperature-sensitive goods, may be affected by extreme heat or cold during transit.

By ordering temperature-sensitive products, you accept the risk of possible melting, softening, hardening, texture changes, or other weather-related changes during shipping.

We do not offer refunds or replacements for weather-related damage unless otherwise required or approved after review.

To reduce risk:

• Make sure someone is available to receive your package when possible.
• Bring packages inside promptly after delivery.
• Allow cold-sensitive items to return to room temperature before opening or using.
• Use your best judgment when ordering heat-sensitive items during extreme weather.

📦 Dropshipping & Fulfillment Notes

Some items may ship directly from third-party suppliers or fulfillment partners. Because of this, return addresses, replacement availability, shipping timelines, and return eligibility may vary by item.

Please do not send products back to the return address on the package unless we have specifically instructed you to do so. Some supplier return addresses cannot accept customer returns.

💌 Need Help?

If you have questions about your order, a return, a damaged item, or whether something is eligible, reach out and we’ll help you sort through it.

📧 Email: hereforyou@velvetreverie.me
🌐 Website: velvetreverie.me

We’ll be nearby — probably surrounded by velvet, a warm drink, and something quietly glowing. ✨