Privacy Policy

At Velvet Reverie Boutique (“Velvet Reverie,” “we,” “us,” or “our”), your privacy matters. This Privacy Policy explains how we collect, use, share, and protect information when you visit velvetreverie.me, place an order, create an account, contact us, join our email list, apply for or participate in an affiliate program, or otherwise interact with our shop and services.

By using our Site, you agree to the practices described below. If you do not agree with this policy, please do not use the Site or submit personal information through it.

🌙 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our shop, technology, vendors, legal requirements, or business practices. When we make changes, we’ll update the “Last updated” date above. Your continued use of the Site after updates means you accept the revised policy.

🌸 Information We Collect

We collect information in a few practical ways so we can operate the shop, process orders, provide support, and keep the experience running smoothly.

1. Information You Provide

• Contact Information: Your name, email address, phone number, billing address, shipping address, and any details you provide when contacting us.
• Order Information: Products purchased, order totals, shipping details, order notes, returns, exchanges, and customer service history.
• Account Information: Username, password, saved addresses, order history, and account preferences if you create an account.
• Communication Information: Messages, emails, reviews, survey responses, or other information you voluntarily send to us.
• Affiliate or Referral Information: If you apply to join or participate in an affiliate program, we may collect information needed to review your application, track referrals, manage commissions, and communicate with you about the program.

2. Payment Information

Payments are handled by third-party payment processors such as PayPal, Stripe, or other checkout providers we may use. We do not store full credit card numbers or sensitive payment credentials on our own servers. Payment providers may collect and process payment information according to their own privacy policies and security practices.

3. Automatically Collected Information

• Device and Browser Information: IP address, browser type, device type, operating system, and general location information.
• Usage Data: Pages visited, time spent on the Site, links clicked, products viewed, cart activity, and how visitors move through the Site.
• Technical Data: Cookies, pixels, log files, session data, and similar technologies used for site functionality, analytics, security, and marketing.

4. Information from Third Parties

We may receive limited information from service providers that help operate the shop, including payment processors, shipping providers, website hosting tools, analytics services, email marketing platforms, affiliate tracking software, fraud prevention tools, dropshipping suppliers, and WooCommerce/WordPress-related plugins.

🛍️ How We Use Your Information

We use your information to operate Velvet Reverie Boutique, fulfill orders, communicate with you, and improve the customer experience.

• Order Processing: To process purchases, confirm orders, ship products, send tracking information, manage returns or exchanges, and provide order updates.
• Customer Support: To answer questions, resolve issues, respond to messages, and provide help when something goes sideways in the velvet little machinery.
• Account Management: To create and maintain customer accounts, save order history, and support account-related requests.
• Marketing: To send emails, promotions, updates, or offers if you choose to receive them. You can unsubscribe at any time.
• Affiliate Program Management: To review affiliate applications, track referrals, calculate commissions, provide program updates, and manage affiliate communications.
• Site Improvement: To understand how visitors use the Site, improve product pages, fix technical issues, and make the shop easier to use.
• Security and Fraud Prevention: To protect the Site, prevent unauthorized activity, detect fraud, and keep customer information safer.
• Legal and Business Purposes: To comply with applicable laws, respond to lawful requests, maintain records, enforce policies, and protect our rights.

🍪 Cookies & Tracking Technologies

We use cookies and similar technologies to help the Site function properly, remember preferences, support shopping cart features, improve performance, understand visitor activity, and support marketing or affiliate tracking where applicable.

• Essential Cookies: Needed for core site functions such as checkout, cart behavior, account login, and security.
• Analytics Cookies: Help us understand how visitors use the Site so we can improve it.
• Marketing Cookies: May help us measure promotions, email campaigns, ads, or referral activity.
• Affiliate Tracking Cookies: May be used to credit referrals to participating affiliates when someone visits through an affiliate link.

You can adjust cookie settings in your browser. Disabling cookies may affect certain parts of the Site, including cart, checkout, account, and referral features.

💬 How We Share Information

We do not sell your personal information. We only share information when it is needed to run the shop, complete a service, comply with the law, or protect our business.

• Payment Providers: To securely process payments, refunds, and transaction-related services.
• Shipping and Fulfillment Partners: To ship orders, provide tracking, manage delivery, and fulfill purchases. This may include dropshipping suppliers when products ship directly from a vendor.
• Website and Hosting Providers: To operate, secure, maintain, and improve the Site.
• Email and Marketing Tools: To send updates, newsletters, promotions, and customer communications if you opt in.
• Affiliate Software Providers: To track referrals, manage applications, calculate commissions, and maintain affiliate program records.
• Analytics and Security Tools: To understand site activity, prevent fraud, and protect against misuse.
• Legal or Compliance Purposes: If required by law, legal process, government request, or to protect our rights, customers, or business.

Some service providers may process information according to their own privacy policies. We choose providers that support the basic work of running our shop, but we do not control every third-party platform’s independent practices.

📦 Dropshipping & Fulfillment Partners

Some Velvet Reverie Boutique products may be fulfilled by third-party suppliers or dropshipping partners. When needed to complete an order, we may share your name, shipping address, order details, and contact information with the supplier or shipping provider responsible for fulfillment. This information is shared only as needed to process and deliver your order.

🔒 Data Protection

We take reasonable administrative, technical, and physical steps to protect your information from unauthorized access, misuse, loss, or disclosure. However, no website, platform, or transmission method is completely secure. Please use trusted networks and protect your account login information when shopping online.

We keep personal information only as long as needed for the purposes described in this policy, including order fulfillment, customer support, legal compliance, tax and accounting records, dispute resolution, affiliate program records, and legitimate business needs.

🌍 International Processing

Velvet Reverie Boutique is operated from the United States. Some third-party services we use may store or process information in other locations. By using the Site, you understand that your information may be processed in the United States or other places where our service providers operate.

👶 Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

💌 Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

• Access the personal information we have about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of your personal information
• Limit or object to certain uses of your information
• Withdraw consent for optional marketing communications
• Opt out of certain data sharing or targeted advertising where applicable

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

📧 Email Marketing

If you sign up for emails, we may send newsletters, product updates, promotions, or shop announcements. You can unsubscribe at any time by using the unsubscribe link in an email or contacting us directly.

Transactional emails, such as order confirmations, shipping updates, account notices, and customer support responses, are not optional marketing emails and may still be sent when needed to complete or support your order.

✨ Contact Us

If you have questions about this Privacy Policy or need help with your personal information, contact us here:

📧 Email: hereforyou@velvetreverie.me
📞 Phone: 336-303-5474
🌐 Website: velvetreverie.me