Terms of Service

Welcome to Velvet Reverie Boutique. These Terms of Service (“Terms”) govern your use of velvetreverie.me, including browsing the Site, creating an account, placing an order, contacting us, submitting feedback, joining our email list, applying for or participating in an affiliate program, or otherwise interacting with our shop.

By visiting the Site or purchasing from Velvet Reverie Boutique, you agree to these Terms, along with any policies referenced here, including our Privacy Policy, Shipping Policy, and Refund & Returns Policy. If you do not agree with these Terms, please do not use the Site.

🛍️ 1. Overview

These Terms apply to all users of the Site, including visitors, customers, account holders, affiliates, vendors, and anyone else who accesses or uses Velvet Reverie Boutique.

In short: using the Site means you agree to follow these Terms and any other policies posted on the Site.

🧾 2. Who We Are

Velvet Reverie Boutique is an online boutique offering clothing, accessories, lifestyle goods, beauty-adjacent products, home items, fragrance goods, jewelry, and other curated pieces designed to feel expressive, dreamy, useful, and a little bit magical.

Some products may be fulfilled directly by us, while others may ship through third-party suppliers, dropshipping partners, or fulfillment services.

📦 3. Site Use & Shop Guidelines

By using our Site, you agree that:

• You are at least the age of majority in your location, or you are using the Site with permission from a parent or guardian.
• You will provide accurate, current, and complete information when placing an order or creating an account.
• You will not use the Site or our products for unlawful, harmful, abusive, misleading, or fraudulent purposes.
• You will not attempt to interfere with, damage, hack, overload, reverse engineer, or misuse the Site.
• You will not impersonate another person, submit false information, or use another person’s account or payment method without permission.

🪄 4. Our Rights

We reserve the right to:

• Refuse service to anyone when appropriate.
• Cancel, limit, or refuse orders at our discretion.
• Correct pricing, product, availability, shipping, or description errors.
• Update, change, pause, or discontinue products at any time.
• Update policies, site content, product details, or pricing without prior notice.
• Limit or terminate access to the Site if these Terms are violated.

We do not love being dramatic, but sometimes the boutique machinery requires boundaries and a firm little broom.

🧙 5. Product Availability & Accuracy

We do our best to keep product descriptions, photos, colors, sizes, measurements, prices, availability, and shipping information accurate. However, occasional errors may happen due to supplier updates, inventory changes, technical issues, import errors, or simple human error.

Product colors may appear slightly different depending on your device screen, lighting, display settings, and product photography. We cannot guarantee that your device will display every color perfectly.

If an error affects an order, we may contact you for clarification, cancel the order, issue a refund, update the listing, or offer another resolution when appropriate.

💳 6. Payments & Billing

You agree to provide accurate billing, shipping, contact, and payment information when placing an order.

Payments may be processed through third-party payment providers such as PayPal, Stripe, or other checkout services we may use. We do not store full credit card numbers or sensitive payment credentials on our own servers.

Orders may be canceled, held, reviewed, or flagged if suspicious activity, payment issues, fraud concerns, chargeback risk, or inaccurate information is detected.

📦 7. Shipping, Fulfillment & Delivery

Shipping and fulfillment are handled according to our Shipping Policy. Processing times, delivery estimates, carrier options, tracking updates, and package handling may vary depending on the product, supplier, fulfillment location, shipping destination, and carrier.

Some orders may ship in multiple packages if items are fulfilled from different suppliers or locations. Once a package is handed to the carrier, delivery timing and final delivery scans are controlled by the carrier.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, lost packages, return fees, or reshipping costs caused by incorrect, incomplete, refused, or undeliverable addresses.

📦 8. Returns, Refunds & Store Credit

Return eligibility varies by product type, condition, supplier rules, fulfillment limitations, and timing. Please review our Refund & Returns Policy before placing an order.

Certain items may be non-refundable, including but not limited to:

• Consumable products, including bath products, edible items, supplements, or similar goods
• Personal care, bath, body, or beauty items once opened or used
• Undergarments, intimate apparel, or similar items
• Jewelry and pierced jewelry items
• Handmade, custom, personalized, or made-to-order items
• Clearance, final sale, or heavily discounted items
• Gift cards or digital products, if offered

Approved refunds are typically issued back to the original payment method. Store credit may be offered in some cases when appropriate.

🛍️ 9. Affiliate & Referral Activity

Velvet Reverie Boutique may operate an affiliate, referral, or promotional program. Affiliate participation, commissions, payouts, referral tracking, and program requirements may be governed by separate affiliate terms, program rules, or platform settings.

If an order connected to an affiliate referral is canceled, refunded, returned, charged back, unpaid, fraudulent, or otherwise invalid, any related commission may be reversed, adjusted, delayed, or voided.

Affiliate links, discount codes, referral tracking, and program details may be managed through third-party software. We are not responsible for technical interruptions, tracking errors, platform outages, or misuse caused by third-party tools, though we will do our best to resolve legitimate issues when possible.

🧰 10. Third-Party Tools, Links & Services

We may use third-party services to operate the Site and fulfill orders, including payment processors, shipping providers, dropshipping suppliers, website hosting, analytics tools, email marketing platforms, affiliate tracking software, WordPress/WooCommerce plugins, and other business tools.

The Site may also include links to third-party websites or services. We are not responsible for third-party content, policies, privacy practices, products, services, availability, or business operations.

Any issues with third-party services may be subject to that provider’s own policies and terms.

💬 11. Reviews, Comments & Feedback

If you submit reviews, comments, testimonials, suggestions, photos, messages, or other feedback, you agree that:

• Your submission is truthful and based on your own experience.
• Your submission does not violate anyone else’s rights.
• Your submission is not unlawful, abusive, hateful, threatening, defamatory, misleading, spammy, or harmful.
• We may use, display, edit for length or clarity, or share your feedback for business, marketing, or customer support purposes.

Kindness is always appreciated here. The internet has enough haunted furniture already.

🔐 12. Privacy & Your Data

Your privacy matters to us. Information about how we collect, use, share, and protect your data is outlined in our Privacy Policy.

By using the Site, you also agree to the data practices described in our Privacy Policy.

⚠️ 13. Prohibited Uses

You agree not to use the Site or our services to:

• Violate any law, regulation, or third-party right.
• Submit false, misleading, abusive, hateful, obscene, threatening, or harmful content.
• Upload or transmit viruses, malware, harmful code, or disruptive software.
• Attempt to gain unauthorized access to the Site, accounts, systems, payment tools, or customer information.
• Interfere with the security, performance, or functionality of the Site.
• Impersonate another person or misrepresent your identity.
• Use the Site for fraudulent purchases, chargeback abuse, unauthorized payment activity, or resale schemes that violate these Terms.

⚖️ 14. Disclaimer of Warranties

We do our best to keep the Site available, accurate, and functional, but we cannot guarantee that the Site will always be uninterrupted, secure, error-free, or free from technical issues.

Products and services are provided “as available” and “as is,” to the fullest extent permitted by law. We do not guarantee that any product will meet every expectation, preference, or individual use case.

⚖️ 15. Limitation of Liability

To the fullest extent permitted by law, Velvet Reverie Boutique is not responsible for indirect, incidental, special, consequential, or punitive damages, including but not limited to lost income, lost data, missed opportunities, device issues, delivery delays, or third-party service problems.

Our liability for any claim related to a purchase is limited to the amount you paid for the product or service at issue, unless otherwise required by law.

🤝 16. Indemnification

By using the Site, you agree to defend, indemnify, and hold harmless Velvet Reverie Boutique, its owner, affiliates, partners, service providers, and representatives from any claims, damages, losses, liabilities, fees, or expenses arising from your misuse of the Site, violation of these Terms, violation of another person’s rights, or unlawful conduct.

🧩 17. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be limited or removed to the minimum extent necessary, and the remaining sections will continue to apply.

🛑 18. Termination

We reserve the right to suspend, restrict, or terminate access to the Site, accounts, services, or affiliate participation if we believe these Terms, site policies, affiliate rules, or applicable laws have been violated.

📜 19. Full Agreement

These Terms, together with any policies linked or referenced on the Site, represent the agreement between you and Velvet Reverie Boutique regarding your use of the Site and purchases from the shop.

These Terms replace any prior understandings, communications, or agreements related to the same subject matter.

🗺️ 20. Governing Law

These Terms are governed by the laws of the United States and, where applicable, the laws of the State of North Carolina, without regard to conflict of law principles.

Any disputes will be handled in a reasonable manner first, because nobody needs extra chaos if a conversation can fix it.

🔄 21. Updates to These Terms

We may update these Terms from time to time. When we do, we’ll update the “Last updated” date above.

Continued use of the Site after changes are posted means you accept the updated Terms.

📬 22. Contact Us

If you have questions about these Terms of Service, reach out here:

📧 Email: hereforyou@velvetreverie.me
📍 Greensboro, NC 27406
📞 Phone: 336-303-5474
🌐 Website: velvetreverie.me